Key Account Manager

ROLE AND RESPONSIBILITIES

· Develops and sustains good relationships with key customers that are some of the largest and/or are key targets for growth.

· Responsibility for overall margin, pricing, volume, demand management, etc. of assigned accounts

· Regular (monthly) internal reviews of Key Account performance

· Monitor, review and address account performance issues (Quality / Delivery / Certification / etc.)

· Provide higher level Customer Service – Minimum quarterly on-site meetings at key accounts

· Addressing and resolving key clients’ complaints.

· Acting as the main point of contact between key clients and internal teams.

· Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.

· Developing a thorough understanding of key clients’ needs and requirements and preparing customised solutions.

· Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client’s long-term goals.

· Driving increased sales by improving bid feedback and customer satisfaction.

· Assisting where necessary on contract review of customer orders

Essential

· English Language Skills

· Full UK Driver’s Licence

· Proven experience in customer account management.

· Strong Negotiation, persuasion, selling and leadership skills.

· A confident, friendly manner and good personal presentation.

· Excellent attention to detail with ability to organise and manage a diverse workload and meet deadlines

· A good understanding of MRP Principles.

· Competence in Excel and Word

· The ability to learn and recall technical information about a wide range of products

· Good interpersonal skills for working with a range of colleagues and customers

· General skills in maths and basic statistical analysis

· Excellent communication and writing Skills

· Willingness to travel up to 30% of time

Desirable

· Experience of AS9100 rev D or IATF16949.

· Experience in dealing with a demanding customer base.

In return you’ll get:

• To be an integral part of a business with over 100 years history and diverse customer base
• 4 day working week (Mon – Thurs)
• Access to free on-site car parking
• Profit Share Scheme
• Healthcare Cash Plan including Employee Assistance Programme, Private Healthcare & Rewards
• Company Pension Scheme
• Introduce a Colleague Scheme
• Social Events